In this interview, Dora Kollar, a user services specialist at Byborg, talks about her role in handling member complaints and inquiries. Dora sheds light on her responsibilities, which include taking care of members and handling between 100-150 chats during her eight-hour shift. She shares her experience in detecting private chat complaints and inquiries about special promotions. Dora emphasizes the importance of customer satisfaction and her goal to make the members feel good despite any issues they may have faced. She also highlights the significance of human interaction in customer support and how it cannot be replaced by chatbots. Watch the full interview to learn more about Dora’s experience in customer support and how she tackles challenging situations.